Support

Ask us anything.

One person builds and supports Optically, and that person reads every message. If something is broken, say what your setup is — which Mac, which speaker, and how the audio gets there — and you will get a useful answer instead of a form reply.

If you have bought Optically, use the address you bought with.

Your message is emailed to us and not stored on this website. See the privacy notice.

Before you write

Two things answer most messages. If your volume keys do nothing, check that Optically appears and is ticked in System Settings → Privacy & Security → Accessibility. If the overlay shows but the speaker does not move, check the menu bar icon — it names what is wrong and offers the fix.

Want a refund? Just say so — see the refund policy. You do not need a reason.